Boris Kasper – Progress Professionals

Hello

Hello, I'm Boris Kasper. I am a graduate psychologist, trainer, coach, change and Business 4.0 expert, conflict moderator and mediator, consultant and presenter.
In short, I am a Progress Professional – a pro in development. This is because I make entrepreneurial, personal and collective development possible.

About

Get on track for successful progress with your Progress Professionals

It is possible for any person and any business to positively contribute to the constant change in the economic, labour and customer markets! That is my vision. And this is my mission: to support companies, managers and their teams with their individual progress journey, to give them guidance and strengthen their sustainable entrepreneurial, personal and collective development.
I can achieve this using my expertise and team of experienced experts, with belief in positive change and knowledge of successful strategies; as a Progress Professional and as a person.

Progress participation: it is possible for any business in any industry to profit from social and economic progress – you just need to be able to keep up. Alongside my team of experts and as a Progress Professional, I conceptualise and provide support for the change processes and steps required for successful participation in Business 4.0 and the new world of work.

Personal progress: personal development is possible for anyone with the courage to change, improve themselves and to realise their potential. For you as managers, the experienced trainers and coaches in my team, as well as myself, are always by your side as Progress Professionals to provide advice, train and coach you. This allows us to establish and develop valuable Leadership 4.0 skills together.

Work in progress: it is possible for any team to establish new and progressive ways of working together – as long as everyone can see the way and understand the objective. Thus, for my team and I, being a Progress Professional also means being able to design change processes to be transparent, in addition to helping the right steps to progress and come together, in terms of appreciation, cohesion and fairness.

Know-how

Business 4.0

Innovation and Change Management | Digital Transformation | Agile Project Management | LeadershipKnow-how4.0

New methods and a decisive step ahead

How do you get from it's always been done this way to new methods in work processes and organisation? Can everyone keep up and how do they want to do that? Are you still a boss then or already a leader? How can you actually change values? And is culture now more important than the cafeteria? These many questions posed by Business 4.0, new leadership and the changed work and employer market can be clarified by Boris Kasper's team, the Progress Professionals, together with your company, managers, teams and employees. Because we have trainers and coaches specialised in the right answers and solutions, and we can therefore develop the perfect concepts and offers, tailored to your specific requirements and needs.

And because change, diversity, leadership, digital humanisation, etc. aren't simply foreign terms to us, but possible developments. Moreover, we will implement these developments for and with you in a targeted manner, so that as a business and employer, you can always be a decisive step ahead in Business 4.0.
People and Team Development

Manager Development | Team-Building | HR Development | Personality Tests | Feedback and Error Culture

Bringing the I forwards, as We achieve more

Am I actively leading my team or simply deciding which route to take? What is necessary for a leadership role? How can you train this and overcome obstacles? How do many Is become a We? And what do you need to make good employees into really good ones? Are mistakes also useful? And what precisely is 360° feedback? Boris Kasper's team, the Progress Professionals, have multifaceted, strategically proven, psychologically-based experience in individual management development.

This means we can not only direct skills training sessions and personality coaching according to set requirements, but also adapt these to important character traits and individual strengths. In this way, we can create a strong team from a range of individual characters, including previous status quo analyses, solution concepts and the execution of long-term group measures.

The establishment of a generally supportive, solution-oriented and respectful business culture can also be counted among our core competencies, from mutual valuable feedback organisation to positive error management.
Customer Relations

Service Culture | Service Psychology | Conflict and Complaint Management | Intercultural Skills | Marketing Communications

Create relationships and secure customers

Which service promise should I give to whom? How do I ensure employees will keep them? How personal values communicate with another's demands? Does my customer feel like a king; is that what every customer wants? Can I align our relationship with the customer's demands and still be authentic? And how do I avoid losing them if they are unhappy? With profound expert knowledge in service psychology, we can offer companies useful insights on the topic of what really constitutes customer satisfaction and how it is achieved.

With this expertise, as well as wide-ranging industry knowledge, we also develop effective concepts, to experience service culture in all company areas and make it accessible outside of these areas. Furthermore, our trainers and coaches provide you with successful communication strategies and useful skills and strategies for intercultural meetings, with a focus on competence, to enable you to handle unfamiliar or even confrontational dialogue situations in an effective way.
Work and Health

Stress Management | Health Management | Mindfulness | Resilience Training

Encourage a healthy attitude and foster wellbeing

How can you avoid stressing out when you're stressed? What can you suffer from, when stress is not reduced? Can you prepare yourself to be ready for crises? How do you impart a healthy approach to employees? Are we even capable of assisting our employees with their health? And do you actually have to pay attention to more or less to be mindful? Many of our trainers and coaches have specialised for many years in helping people to avoid personal stress, react to work stress in the correct way and not to pass their stress onto others.

And it is possible to manage even health efficiently, facilitating a measurable increase in performance, employee satisfaction and business success. Our experts analyse what is necessary to achieve this and develop and provide guidance for the relevant change processes. Thanks to professionally-grounded training and a deep knowledge of the most successful concepts, we can also coach managers long-term in mindful personal reflection and leadership, and thus how to handle responsibility in a healthy way and support employees: On this page we present our services, methods and team in detail.
Airline Expertise

Crew Resource Management | Communication Under Extreme Conditions | Customer Retention

High performance and organisation at the top level

What does high performance in crew resource management look like? What rises above the clouds of the team spirit? What should you do to prevent the stress level from rising to flight altitude? How can you win and retain customers, when the sky is no longer the limit? And how can you maintain customer satisfaction, even with the most demanding customers? Many of our trainers and coaches have first-hand experience in dealing with such questions. This is because they themselves have worked, or still work, as flight attendants, pursers or CRM trainers in the aircraft industry.

For this reason, they can tackle the typical challenges of teams and crews with a highly practical and industry-relevant approach and form answers in both an understandable and applicable way. In addition, Boris Kasper's team of Progress Professionals has already successfully worked with well-known airline customers in varied situations and thus brings highly relevant insider skills and qualifications to the table. In this way, we can support you through our experience in everyday flight organisation at the top level and, in line with this, establish service-oriented strategies to satisfy even the highest customer expectations.

Team

Boris Kasper

Boris Kasper

The founder and CEO of Boris Kasper – Progress Professionals is a graduate psychologist and offers a range of further qualifications along with a diverse selection of training modules. The coach and trainer is also an experienced and certified mediator, systemic consultant, Scrum Master, certified LINC Trainer and a versatile facilitator with comprehensive thematic expertise.

Specialisms: Leadership, Change and Innovation Management, Soft Skill Training, Potential Coaching, Assessment Diagnostics, Train the Trainer, Mediation, Team Development, Service Psychology, Customer Retention, Feedback, Risk Assessment, Scrum, Big Five analysis and training
Tanja Hofmeister

Tanja Hofmeister

The certified trainer, graduate economist (MA) and purser has both specialised in topics surrounding Business 4.0 and successful communication techniques, for which she refers to her sound knowledge of contrastive linguistics. Alongside the design and implementation of training modules and Systemic Business Coaching, Tanja Hofmeister also offers facilitation services.

Her specialisms include: Change Management, Team Development, Complaint Management, Language-Sensitive Conversation Skills, Facilitative Leadership
Petra Katharina Rühl

Petra Katharina Rühl

The graduate sales and management teacher, trainer and coach designs and carries out a broad range of training modules. Petra Katharina Rühl's additional studies as a psychotherapist provided her with knowledge of behavioural therapy, which she uses in her consulting and assessment diagnostics work.

She specialises in: Communications Training, Intercultural Skills, Soft Skills Training, Social Skills Training
Hannah Lurk

Hannah Lurk

With a masters in Management (MS), and being a flight attendant herself, the certified trainer and coach has specialised in Business 4.0 strategies. Her coaching, training and workshops help companies and teams to profit from the opportunities presented by the modern working world. Hannah Lurk is also an experienced facilitator.

Her working specialisms involve: Communication, Change and Innovation Management, Team Development, Feedback and Soft Skills Training
Kristine Qualen

Kristine Qualen

The graduate psychologist designs and leads workshops and coaching sessions based on her broad spectrum of experience in the field of organisation development. In addition to this, Kristine Qualen presents a diverse repertoire of methods for different topics, problems, audiences and group sizes as a facilitator.

Her work specialisms are: Change Management, Innovation and Complexity Management, Leadership, Team Development and Conflict Management.
Detlev Ponnwitz

Detlev Ponnwitz

The certified trainer, coach and experienced facilitator designs varied further education modules for managers, trainers and teams, which he always adapts to individual requirements and needs. Detlev Ponnwitz uses various industry experience in systemic consulting as well.

His specialisms include: Personality Development, Potential Coaching, Leadership, Change and Innovation Management, Team Development, Feedback
Silke Riediger

Silke Riediger

The graduate psychologist has been working as a certified trainer and coach for over fifteen years. In addition to this, she is an experienced recruiter with airline and other industry experience. Alongside an extensive selection of coaching, training and workshops, Silke Riediger also offers diagnostics and versatile facilitation skills.

Her specialisms include: Leadership, Change and Innovation Management, Feedback, Potential Coaching, Team Development, Service Psychology, Service Orientation, Customer Retention, Diagnostics
Ina Kallmeyer

Ina Kallmeyer

The versatilely educated actress is working in the field of role play for business and business theatre for over 20 years. Her work for many reputable companies allowed her to develop her in acting and communication competence constantly further – as a flexible role player as well as adept communication trainer. Ina Kallmeyer offers her expertise in the context of assessment centres, change processes and training different communication situations with employees.

Her specialist topics are: Role play for Business, Business Theatre, Communication, Language-Sensitive Conversation Skills
Maike von Westerholt

Maike von Westerholt

The trained actress gained many years of experience in the field of role play for business and workshops for numerous companies and branches. Well-versed she slips in different dialogue and communication roles: be it in the context of assessment centres, change processes or in highly intensive communication and development trainings for managers and teams. Maike von Westerholt is also a certified trainer for mindfulness and stress management.

The focus of her work lies in: Role play for Business, Selfmanagement/Mindfulness, Stress Management
Stella Mercedes Fingas

Stella Mercedes Fingas

The psychologist (MS) and studied trainer ads comprehensive know-how of digital learning and the optimal use of efficient online training tools to the team – with a focus on digital leadership and the professional mentoring of change processes. She is doing her doctorate at the university of Hamburg in the field of work and organisational psychology. By developing a new online coaching tool she brings her extensive project managing experience to the next level.

Her specialist topics are: Leadership Coaching, Change Management, Onboarding Strategies, Management of Resources, Soft Skill Training, Resilience and Positive Psychology.
Rita Rizk-Antonious

Rita Rizk-Antonious

The master of business administration, long-time Lufthansa employee and successful specialist book author is an expert on the field of ideal communication and effective presentation in the service sector and costumer interaction – also in an intercultural context. Rita Rizk-Antonious always brings her airline expertise and experience in provision of services into her varied portfolio of trainings for communication, dialogue and customer relations. Additionally, she is an asked moderator and subject specialist.

The focus of her work lies in: Communication, Dialogue and Argumentation, Confident Formulation, Linguistic Conflict Resolution, Customer Retention, Intercultural Competence, Service-Competence
Carolin Lichner

Carolin Lichner

The lecturer in human resources management and leadership, certified systemic business coach (IHK) and mediator (Europäischer Hochschulverband) as well as passionate trainer has been working as an HR expert for recruiting and personnel development topics for many years. Carolin Lichner also offers personality and career coaching as well as conflict management.

Her focus is on: Leadership, Communication Training, Mediation, Change and Innovation Management, Soft Skill Training, Potential Coaching, Team Development, Onboarding Strategies
Maike Radke

Maike Radke

The trainer, lawyer, mediator and also a long-time flight attendant focuses on communication topics, teaching social skills, negotiation training as well as conflict and stress management. As a solution-oriented coach, she also brings her diverse professional experience to career coaching and personal development.

Her work focuses on: Communication, Dialogue and Argumentation, Soft Skills Training, Social Skills Training, Team Development, Feedback
Nathalie Wendt

Nathalie Wendt

The graduated Germanist and in reputable advertising agencies versatilely educated marketing expert develops strategies and concepts for ideal multimedia forms of addressing target groups: for image, brand building and sales communication as well as for employer branding and recruiting, always with a focus on digital channels. Additionally Nathalie Wendt offers our clients specific workshops and in-depth trainings in her field of expertise.

Her working specialisms are: Online-, Social-Media and Content Marketing, SEO, User Experience, Customer Journeys, Marketing Communication Trainings
Heiko Kasper

Heiko Kasper

The psychologist and salesman in insurance and finance manages Boris Kasper – Progress Professionals' back office, such as team supervision, organisation, administration of the service offers and much more.
He therefore guarantees optimal planning and implementation for our customers, for whom he is the competent and reliable contact person.

As a project manager and trainer, he also supports the team at workshops and seminars.